After You've Ordered

Tracking Your Order

Want to know how your order is progressing? Log into the order tracking portal below with your sales order number and email address.

Changing Your Delivery Date

You can change your delivery date by logging into your account or by calling us on 0330 041 2270.

Easy Returns

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

  1. Create a Return Request: Log into our returns portal.
  2. Authorization: We’ll get back to you within 48 hours to authorize the return.
  3. Return Shipping: Send the product back to us via a secure courier. Arrange and pay for the courier, ensure the product is insured, and securely packaged for the journey.
  4. Product Inspection: Once we receive the product, we’ll check it over and contact you with the next steps.

Note: If your returned product has been devalued by unnecessary handling, is partly assembled, or missing its original packaging, we may deduct this value from your refund. This could cost up to the item’s total purchasing price but will be explained before we process your refund.

Our Easy Returns policy is for consumers only. If you are one of our business customers, please check our Commercial Terms and Conditions.

My Product Arrived Damaged

Contact us immediately on 0330 041 2270 to report any damage.

How to Report a Damaged Product:

  1. Create a Return Request: Log into our returns portal or give us a call.
  2. Upload Pictures: Upload any pictures of the damage via the return portal.
  3. Next Steps: We will respond within 48 hours to inform you of the next steps.

My New Product is Faulty

We’ll sort it for you. If there are missing parts, we can often send them out so you don’t need to send the item back. Call us on 0330 041 2270. For anything else, follow the procedure below.

How to Return a Product:

  1. Create a Return Request: Log into our returns portal.
  2. Arrange Collection: We’ll arrange to collect the product. Ensure the product is securely packaged for the journey and include all accessories that arrived with the product.
  3. Product Inspection: Once we receive the product, we’ll check it over and contact you with the next steps.

We’re Here to Help

We love speaking to our customers! We don’t hide our contact details. Feel free to get in touch whichever way suits you best. Visit our customer service page for the most ideal way to contact us.

If you’re an existing customer and you’d like to chat about your current order, find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.

Need to escalate a complaint? Click here for our Complaints Procedure.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is UK law. This legislation aims to make producers pay for the collection, treatment, and recovery of waste electrical equipment.

As a Producer under the UK WEEE Regulations, we comply by being registered as a Member of the WEEECare Compliance Scheme with the WEEE Producer Registration Number – WEE/FB5353ZX.

Distributors of new Electric and Electronic Equipment (EEE) must allow consumers to return their waste equipment free of charge. We offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Recycling/Disposal Service:

  • Customers must return their WEEE item within 28 days of purchasing a new item.
  • Alternatively, we offer a collection service charged at £19.98 (inc VAT) – this service must be requested at the time of ordering your new appliance.
  • Any appliances collected should be disconnected and ready for collection. Refrigerated appliances must be fully defrosted.

Recycling Centres: There is a network of recycling centres across the UK where consumers can take WEEE free of charge for recycling. Find locations at www.recyclenow.com.

Symbol: New electrical goods are marked with a crossed-out wheeled bin symbol to remind you that old electrical equipment can be recycled. Please do not throw electrical equipment in your bin.

Click here for WEEE information for the Republic of Ireland.

Battery Regulations

Recycling is one way we help the environment. We dispose of used batteries separately from other waste using our takeback, collection, and recycling facilities. Each of our premises that supply batteries for small electrical items has a collection point.

We manage battery disposal with Ecobat, a well-established partner, to control the collection of end-of-life batteries. For more information on battery recycling, visit recycleyourelectricals.org.uk.